Phased Plan for Reopening Library Services - COVID-19
Current Phase: Phase 4
Phase 1 = Past
Phase 2 = Past
Phase 3 = Closure of meeting and tutor rooms to patrons, no library in-house programming, virtual only, browsing and computer use available.
Phase 4 = Allows limited in-house programming, limited patrons in building, meeting room usage, computer usage, etc. per county color.
Phase 5 & 6 = Effective date has not been determined yet.
Phase 2 = Past
Phase 3 = Closure of meeting and tutor rooms to patrons, no library in-house programming, virtual only, browsing and computer use available.
Phase 4 = Allows limited in-house programming, limited patrons in building, meeting room usage, computer usage, etc. per county color.
Phase 5 & 6 = Effective date has not been determined yet.
| BCPL Phased Plan for Reopening Library Services- COVID-19 REVISED March 29, 2021 |
Contactless Pick-Up FAQs
During the time that traditional library services are disrupted when the library is opened, patrons may submit requests for any circulating material through the online catalog http://nwvlc.clark.lib.wv.us/ or telephone main-304-737-1551 branch-304-527-0860. Limits on requests are 5 per person by phone and through the OPAC. If we indicate that pick-up can be completed that day, allow for 2 hours in order to allow staff to process the materials. Please call your library location with any questions you have about pick-up service.
- Can I pick up my holds now?
- Yes, currently all libraries are offering pick-up service.
- When can I pick up my holds?
- Pick-up service is being offered at either location an hour of after opening to patrons, and an hour before closing to patrons. Please note hours may be changed during certain phases.
- Can I return items at the pick-up service?
- Items must be placed in either one of our book drops or in the internal desk book drops.
- Do I need my library card?
- Yes, please call your library location if you have any questions or issues with your library card.
- What if I don’t have a card?
- Call your library location or fill out your information by visiting https://airtable.com/shrQx3LZipZZJb48t and you will be issued a library card that will be temporary and require validation at a later point in time.
- May I speak to a library staff member?
- Please call your library location with your questions.
- Can a librarian help me with Overdrive/Kindle/Libby/Nook/computer questions?
- Please call your library location for your digital book and technology questions.
- Can you fax or print something for me?
- Due to the CDC’s recommended social distancing policy, we are attempting to do this in a safe manor. Please call your library location for additional information.
- Can I come in and use the computer?
- Due to the CDC’s recommended social distancing policy, we are unable to provide these services until a designated time period.
